We have established, documented, and implemented a process-based quality management system which helps us to meet customer expectations by continuously improving everything we do. We use a range of ongoing checks and reviews to ensure that our quality management system continues to deliver improvements and benefits for our customers.
- Internal audits: we regularly audit our processes to ensure compliance with quality standards, as well as seeking opportunities to improve
- Corrective and preventive action (CAPA): as part of our quality management system, we carry out root cause investigations of any process issues, followed by corrective action to resolve them and prevent the problem recurring
- Management review: we undertake a thorough management review with our Senior Leadership Team
- Customer complaints: we manage customer complaints related to the quality and safety of our products. We review, evaluate, investigate and take corrective and preventive actions where necessary.