If you are a registered user on this website you can purchase directly online using credit card or PayPal. To register click HERE


You can also order direct from Vygon Vet as well as through all major distributors:

To place an order through Vygon Vet please contact: 01793 748951 or email: veterinary@vygon.co.uk

Opening Hours:
Monday to Friday
09:00 - 17:00   

The Pierre Simonet Building
V Park
Gateway North
Latham Road
Swindon
SN25 4DL

Tel: 01793 748951
Fax: 01793 748899
Email: veterinary@vygon.co.uk

 

FAQ

 

  • I’m not registered, how do register to purchase online?

    To register use the form HERE providing us with you business practice address and contact details. Please note due to the nature of the products being shipped we do not accept private registration and contact details.

  • When will be account be activated?

    Our team will aim to validate your details within 24 Hours; Once your account has been activated, you will be notified by email.

  • Do I have to register every time I want to make a purchase?

    No, once registered and approved on our site you will be able to purchase whenever you like.

  • What methods of payment do you accept?

    We accept the following forms of payment: Cards registered in the UK, VISA, Mastercard, Paypal, Switch, Maestro.

  • Where can I have my items delivered?

    Your delivery will be shipped to the approved practice address you provided on registering your account.

  • Is there a minimum order charge?

    Yes, we have a minimum order value of £50 ex VAT.

  • What is the delivery/shipping cost?

    All orders are delivered free of charge (UK Shipping only).

  • My card has been declined, what should I do?

    Please contact your bank, and if there is no issue that they can confirm, then contact our Customer Service Team between 09:00 - 17:00 Mon-Fri on 01793 748900 or email: veterinary@vygon.co.uk to discuss the problem.

  • I’ve lost my username and/or password, how do I reset it?

    Click HERE and enter you email address that you registered with. A link will be sent to that email address with the option to reset your password/ username.

  • I’ve placed an order but I haven’t received it.

    Items are usually delivered within 1-2 working days with the exception of holiday periods where deliveries may take longer. If you have not received your delivery within 1 -2 working days, please contact our Customer Service Team between 09:00 - 17:00 Mon-Fri on 01793 748900 or email: veterinary@vygon.co.uk quoting your order number. Your order number can be found on your order confirmation email.

  • I’ve noticed an error or wish to cancel my order?

    It may be possible to amend or cancel your order if it has not yet been dispatched. Please contact our Customer Service Team between 09:00 - 17:00 Mon-Fri on 01793 748900 or email: veterinary@vygon.co.uk quoting your order number.

  • An item is missing from my order, what do I do?

    Please contact our Customer Service Team between 09:00 - 17:00 Mon-Fri on 01793 748900 or email: veterinary@vygon.co.uk quoting your order number.