Shipping

Delivery method (Royal Mail, DHL)

Your order will be distributed to you via either Royal Mail or Business Post, depending on the size of your parcel, within two to three working days.

Expedited delivery options

Overnight deliveries can be made over the telephone, but not via the website. Orders would need to be placed by 3pm for delivery the following working day, this service will include a delivery charge. Deliveries can be made on a Saturday, for orders placed on a Friday, but carriage costs may be incurred.

Tracking my order

If you want to check the status of your order please call our Veterinary Support Team on 01793 748900 or Contact us.

Late delivery procedure

We try our best to inform our customers of any potential delays as soon as possible. However, occasionally delays can occur which are often beyond our control.

You should receive a call to inform you about the delay with your order. If you do not receive your goods within the specified period and you don't receive a call, please ring our Veterinary Support Team on 01793 748900.

Damaged goods

If your order is damaged when you receive it please call our Veterinary Support Team on 01793 748900 or Contact us.