Returns

Returns policy (re: unwanted, mis-ordered or incorrectly supplied goods)

Our company neither replaces nor accepts returned goods without previous written consent. Only unopened, complete boxes of product, with a minimum of two thirds shelf-life remaining will be considered for return. All authorised returns must be made within three months from the delivery date. No returns will be accepted, or replacements made after this time. Vygon (UK) Ltd reserves the right to apply a returns handling charge. Temperature controlled products are non-returnable and are excluded from our returns policy. This does not affect your statutory rights.

How to return goods (returns number, return address and crediting your account)

Before returning any goods to Vygon Vet, you must receive authorisation for your return by calling our Veterinary Support Team on 01793 748900 or Contact us detailing your reasons for return.

You will then be given a returns number and be advised how to return the goods. Please include a note inside the parcel detailing this returns number. All returned goods must be posted to:

Vygon Vet
Vygon (UK) Ltd
The Pierre Simonet Building                                                                       V Park
Gateway North
Latham Road                                                                                      Swindon                                                                                           Wiltshire                                                                                                 SN25 4DL

When you return goods the credit adjustment will be made to the credit or debit card used as payment for the original order. Please allow 28 days from the day you post the return for your refund to be processed. We will email you to let you know we have received your return and your refund has been processed.